Refund policy
SellerToolkit supplies digital software access. New PayU purchases provide a one-time 30-day Pro pass. Refund requests are reviewed individually, subject to applicable consumer rights.
Request a review
The standard refund request window has not yet been published. Live checkout is unavailable until merchant policy configuration is complete. Contact support promptly about a payment issue; applicable consumer rights remain unaffected.
Email support@sellertoolkit.in from your account email with the transaction reference, payment date, amount and reason for the request. Do not send card numbers, passwords, bank credentials or OTPs.
Billing errors and access issues
Report duplicate or incorrect charges and paid-but-pending access for investigation. Check Account before trying another payment. Support reviews payment confirmation and access records and will communicate the outcome. A provider redirect alone does not confirm a successful payment.
Refund handling
If approved, a refund is initiated through the original payment provider against the original transaction. Completion depends on the provider and payment institution; no fixed bank processing time is promised here. Support can provide the available refund reference or status. A full refund or payment reversal can remove access associated with that payment.
Stopping use, deleting an account or cancelling a historical recurring renewal does not automatically refund a completed payment or create a prorated credit. See the cancellation policy and merchant contact details.