Cancellation policy
One-time PayU Pro pass
A new PayU purchase is a one-time INR payment for 30 days of Pro access. There is no automatic renewal, mandate or future automatic debit to cancel. You can stop using the service at any time. Renewal requires a new purchase after the active paid pass expires; purchasing another active pass is blocked to prevent double charging.
Access lasts through the confirmed paid period unless the payment is refunded or reversed, or access is restricted under the terms. After expiry, existing records remain readable and exportable; additions follow Free limits. Cancellation or stopping use does not automatically refund past payments.
Historical recurring plans
If your Account shows an existing Stripe or Cashfree recurring plan, cancel its renewal from Account. Review the cancellation status there. Confirmed paid access continues to its recorded expiry. Contact support if cancellation cannot be completed; a failed request is not confirmation of cancellation.
Payment in progress or already completed
If you leave checkout, check Account before retrying: an in-progress payment may still complete. If charged, use the refund review process. Account deletion ends account access and cancels active historical subscriptions without automatically refunding previous payments.
Contact support for cancellation or payment issues.